City Nail & Spa in Saratoga Springs, New York

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• Alicia Collodi

  Posted Dec, 02 2019

  CHEAP WORK and BAD SERVICE.
  I came here with high hopes since the prices are higher than any other place around. As soon as I walked in, what I believe was the owner told someone to come help me. I felt immediately rushed and uncomfortable. When the employee walked me to the table where she was going to work on my manicure she started calling people over and what bothered me is that I did not know what they were saying. Two people worked on my regular mani and while they were filing my nails none of them told me about the extra fees. A regular mani here it's $16 I ended up spending $26. I came in with ANC and I asked them if it was going to be any extra to get it taken off and my manicurist said no, but that really was an extra $5. Also while they were shaping my nails she asked for what shape I wanted and I told her to go with the shape I had and just to cut it down a little. When she game me my bill I realized I was charged a total of 10 extra dollars, $5 for the ANC removal and $5 for the shape of my nail, an oval shape. I was not told that any of the things where extra and I felt "robbed" in a way because although it was only $10 I can go somewhere else for $12 and get a perfect manicure with better service. Last but not least, the nail polish began to crack and peel that same night and while the girl was applying the top coat it was wrinkling, she did see it but didn't do anything about it and at that point I just wanted to leave.

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